Terms of Service

Last updated: November 9, 2026

Overview

Welcome to Chapters PDX!

This website is operated by Chapters PDX LLC, doing business as Chapters PDX (formerly Lovely Margarethe). Throughout this website, the terms "we," "us," and "our" refer to Chapters PDX LLC.

We operate our online store at www.chapterspdx.com and our physical retail store in Portland, Oregon.

By visiting our website, making a purchase, or using our online services, you agree to these Terms of Service. Please read them carefully before placing an order.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to offer our products and services.

1. Online Store Terms

By using our website or placing an order, you confirm that you are at least the age of majority in your state or jurisdiction, or that you have the permission of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order or creating a customer account.

You may not use our website or products for unlawful purposes or violate any applicable laws when using our services.

We reserve the right to refuse service or cancel orders where permitted by law, including in cases of suspected fraud, misuse, or inaccurate information.

2. Products and Availability

Chapters PDX offers a curated selection of children's clothing, footwear, toys, books, gifts, and accessories.

We make every effort to display product descriptions, colors, sizes, and availability accurately. However, colors may appear differently depending on your screen, and slight variations may occur between products.

Many of our products are produced in small quantities or sourced from independent brands. Availability may be limited, and we cannot guarantee that an item will remain in stock.

We reserve the right to correct product information, pricing errors, or inventory inaccuracies. If an error affects an order you have already placed, we will contact you to discuss the available options, including cancellation and a refund.

3. Pricing and Payments

All prices are displayed in U.S. dollars unless otherwise indicated.

Prices and product availability may change without notice.

Applicable taxes, shipping charges, and other fees will be displayed during checkout before you complete your purchase.

Payments are processed securely through Shopify and its supported payment providers.

We reserve the right to cancel orders that cannot be verified or processed successfully.

4. Orders and Order Acceptance

After placing an order, you will receive an order confirmation email.

An order confirmation does not necessarily mean that your order has been accepted or fulfilled.

We may cancel or limit an order due to product unavailability, payment issues, suspected fraud, or errors in product information.

If we cancel an order after payment has been collected, we will issue a refund for the canceled items.

5. Shipping and Delivery

We ship eligible products to the destinations available at checkout.

Shipping rates and available delivery methods are displayed during checkout.

Estimated delivery times are provided for convenience and are not guaranteed. Shipping delays may occur due to carrier operations, weather, holidays, or circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or shipped.

For additional information, please review our Shipping Policy.

6. Local Pickup

Chapters PDX offers local pickup at our Portland retail store for eligible purchases.

Some products, particularly toys and other in-store merchandise, may be available exclusively for local pickup.

Products marked as local pickup only cannot be shipped, even if other items in the same order are eligible for shipping.

Customers will receive a notification when their order is ready for pickup. Please wait for this confirmation before visiting the store.

Pickup orders must be collected during our regular store hours or at another time arranged with us.

7. Returns, Exchanges, and Refunds

We accept eligible returns within 30 days, subject to the conditions outlined in our Return & Refund Policy.

Items must generally be unused, unworn, unwashed, and returned in their original condition with tags and packaging.

Return shipping costs for standard returns are the customer's responsibility for orders placed under our updated return policy.

Certain products, including gift cards and items clearly marked final sale, may not be eligible for change-of-mind returns.

For complete information about returns, exchanges, and refunds, please review our Return & Refund Policy.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

8. Customer Accounts

Customers may access their order history and account information through our Shopify-powered customer account system.

You are responsible for providing accurate account information and maintaining the security of your account access.

If you believe your account has been accessed without authorization, please contact us promptly.

We reserve the right to restrict access to accounts involved in fraudulent or unlawful activity, subject to applicable law.

9. Gift Cards

Chapters PDX gift cards may be used for eligible purchases through our online store and physical retail location, subject to the terms provided with the gift card.

Gift cards are non-refundable except where required by law.

Gift card expiration dates and fees, if any, are governed by applicable law.

10. Intellectual Property

All original website content, including our branding, written descriptions, graphics, photography, and design elements, is owned by Chapters PDX LLC or used with permission from the relevant rights holders.

You may not reproduce, distribute, or commercially use our content without prior written permission, except as permitted by law.

11. Third-Party Services and Links

Our website may contain links to third-party websites or use services provided by other companies, including Shopify and payment or shipping providers.

We are not responsible for the content, policies, or practices of independent third-party websites.

We encourage you to review their terms and privacy policies when using their services.

12. Privacy

Your privacy matters to us.

Our collection, use, and disclosure of personal information are described in our Privacy Policy, available on www.chapterspdx.com.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

13. Disclaimer and Limitation of Liability

We make reasonable efforts to keep our website accurate, secure, and available. However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.

To the extent permitted by applicable law, Chapters PDX LLC is not responsible for indirect, incidental, or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable consumer rights.

14. Changes to These Terms

We may update these Terms of Service to reflect changes to our operations, products, services, or legal requirements.

Updated Terms will be published on this page with a revised date.

Changes will apply prospectively unless otherwise permitted by law.

15. Governing Law

These Terms of Service are governed by the laws of the State of Oregon, United States, without regard to conflict-of-law principles, except where applicable law requires otherwise.

16. Contact Information

If you have questions about these Terms of Service, please contact us.

Chapters PDX LLC
Doing business as Chapters PDX (formerly Lovely Margarethe)
3370 SE Division St
Portland, OR 97202
United States

Email: hello@chapterspdx.com
Website: www.chapterspdx.com