Privacy Policy

Last updated: November 9, 2026

This Privacy Policy describes how Chapters PDX LLC, doing business as Chapters PDX (formerly Lovely Margarethe), collects, uses, and discloses personal information when you visit www.chapterspdx.com (the "Site"), make a purchase online or in our Portland retail store, or otherwise interact with us.

We respect your privacy and are committed to handling your personal information responsibly.

Collecting Personal Information

When you visit our Site, we collect certain information about your device, your interactions with the Site, and information necessary to process your purchases. We may also collect additional information when you contact us for customer support, create an account, or shop in our physical store.

Device and Website Information

Examples of information collected:

• Browser type and version, IP address, device information, and time zone.

• Cookie information, pages and products viewed, search terms, and interactions with our Site.

• Information about how visitors arrive at and navigate our website.

Purpose of collection:

To operate our website, improve its performance, understand how customers use our Site, and measure the effectiveness of our marketing.

Source of collection:

Collected automatically through cookies, log files, pixels, and similar technologies.

Disclosure for business purposes:

Information may be shared with Shopify and our analytics and advertising service providers, including Google, depending on the services enabled.

Order and Purchase Information

Examples of information collected:

• Name, email address, and phone number.

• Billing and shipping addresses.

• Order details, purchase history, returns, and exchanges.

• Payment and transaction information processed through our payment service providers.

• Local pickup details, where applicable.

Purpose of collection:

To process payments, fulfill orders, arrange shipping and local pickup, provide receipts and order confirmations, communicate with customers, handle returns, and prevent fraudulent transactions.

Source of collection:

Collected directly from you when you place an order, make an in-store purchase, or provide information to our staff.

Disclosure for business purposes:

Shared as necessary with Shopify, payment processors, shipping providers, and other service providers involved in fulfilling your order.

Customer Account Information

When you create or access a customer account, we may collect and maintain your contact information, shipping addresses, and order history.

This information allows you to view previous purchases, manage your account, and request returns.

Our customer account services are provided through Shopify.

Customer Support Information

When you contact us by email, through our website, or in person, we may collect your name, c