Shipping & Local Pickup Policy

Last updated: November 9, 2026

Thank you for shopping with Chapters PDX! Whether you're ordering from across the country or picking something up at our Portland store, we're happy to help your purchases find their way home.

Order Processing

We aim to prepare and ship orders within 1–3 business days, excluding weekends and holidays.

During busy shopping periods, new collection launches, or holidays, processing may take a little longer.

Once your order ships, you'll receive a confirmation email with tracking information, when available.

Please note that processing times are separate from shipping transit times.

Shipping Rates & Delivery

We ship eligible products to destinations available at checkout.

Shipping rates and available delivery options are calculated and displayed during checkout.

Delivery estimates are provided by our shipping carriers and are not guaranteed. Delays may occur due to weather, holidays, carrier disruptions, or other circumstances outside our control.

If you have a time-sensitive order, please contact us before placing your order. We'll be happy to let you know what shipping options may be available.

Packaging

We select packaging based on the size, material, and shipping requirements of each order.

Depending on the products purchased, orders may arrive in a shipping box, protective mailer, or other suitable packaging. We may also reuse clean packaging materials when appropriate.

Our priority is to ensure that your purchases arrive safely and in excellent condition while avoiding unnecessary packaging wherever practical.

If you have a specific packaging preference, please contact us before placing your order. We'll do our best to accommodate requests when possible, although we cannot guarantee a particular packaging material.

Local Pickup

We offer local pickup at our Portland retail store:

Chapters PDX
3370 SE Division St
Portland, OR 97202

Local pickup is available at no additional charge.

When your order is ready, you'll receive a pickup confirmation by email. Please wait for this notification before coming to the store.

Orders can be collected during our regular opening hours.

If someone else will be collecting your order, please contact us in advance.

Local Pickup Only Products

Certain products, including our toy collections, are available exclusively for local pickup.

These items are clearly identified on our website and cannot be shipped.

If your order includes both shippable products and local-pickup-only products, you may need to place separate orders or select pickup for the entire order, depending on the checkout options available.

Shipping Addresses

Please double-check your shipping address before completing your purchase.

If you notice an error after placing your order, contact us as soon as possible at hello@chapterspdx.com.

We'll do our best to help, but we cannot guarantee address changes once an order has been processed or shipped.

If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before it can be resent.

Lost, Delayed, or Damaged Packages

If your package is delayed, please check the tracking information first.

If your package appears lost, arrives damaged, or is marked as delivered but cannot be located, please contact us so we can help investigate.

We may need additional information or photographs to assist with a shipping claim.

We will work with you and the shipping carrier to determine an appropriate resolution, consistent with applicable consumer protection laws.

Returns & Exchanges

For information about returns, exchanges, return shipping costs, and refunds, please review our Return & Refund Policy.

Standard return shipping costs are the customer's responsibility for orders placed under our updated return policy.

If we send an incorrect or defective item, we'll cover the appropriate return shipping costs.

Questions?

We're always happy to help with shipping questions or special requests.

Chapters PDX LLC
3370 SE Division St
Portland, OR 97202
United States

Email: hello@chapterspdx.com
Website: www.chapterspdx.com