Return & Refund Policy

Last updated: November 9, 2026

At Chapters PDX, we want you to love what you bring home. We understand that sometimes something isn't quite right, and we're happy to help with returns and exchanges.

Returns

We accept returns of eligible items within 30 days of delivery for online orders, or within 30 days of purchase or pickup for in-store and local pickup orders.

To qualify for a return, items must be:

• Unworn, unwashed, and unused

• In their original condition, with all tags attached

• In their original packaging, where applicable

• Accompanied by a receipt or proof of purchase

We reserve the right to decline returns that do not meet these conditions, subject to applicable law.

How to Start a Return

For online orders, you can request a return by signing into your customer account or contacting us at hello@chapterspdx.com.

Once your return is approved, we'll provide instructions on how and where to send your package.

Return shipping costs are the customer's responsibility. If we provide a prepaid return shipping label, the cost of the label will be deducted from your refund.

For orders placed before this policy change, any free return shipping promised at the time of purchase will still be honored.

Please do not send items back without first requesting a return.

You are also welcome to bring eligible online purchases to our Chapters PDX store in Portland for a return, free of return shipping charges.

We recommend using a trackable shipping service, as we cannot be responsible for return packages lost in transit.

In-Store Purchases & Local Pickup

Items purchased in our store or collected through local pickup may be returned within 30 days of purchase or pickup, provided they meet our return conditions.

Please bring your receipt or proof of purchase.

Refunds will be issued to the original payment method.

Toys, Books & Gifts

We accept returns on eligible toys, puzzles, games, and books within 30 days, provided they are unused, unopened where sealed, and in their original packaging.

Opened or used toys, games, puzzles, and books showing signs of use cannot be returned unless they are defective or otherwise covered by applicable consumer protection laws.

Final Sale Items

The following items are not eligible for change-of-mind returns:

• Sale and clearance items marked final sale

• Gift cards

• Personalized or special-order items clearly identified as non-returnable before purchase

These exclusions do not affect your rights if an item is defective or not as described.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If something is damaged, defective, or incorrect, contact us as soon as possible at hello@chapterspdx.com.

We'll work with you to make things right, including arranging a replacement, refund, or other appropriate solution.

Chapters PDX will cover return shipping costs when an item is incorrect, damaged, or defective.

Exchanges

Need a different size, color, or product? We're happy to help when stock is available.

For online purchases, please contact us before returning your item and let us know what you'd like to exchange it for. We'll check availability and guide you through the exchange process.

For in-store purchases, please bring your item and receipt to the store so we can help you find an alternative.

Any additional shipping costs for standard exchanges are the customer's responsibility.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, generally within 10 business days.

Original shipping charges are non-refundable for ordinary returns, unless required by applicable law.

Please allow additional time for your bank or credit card provider to process your refund.

If more than 15 business days have passed since your refund was approved, contact us at hello@chapterspdx.com.

Nothing in this policy limits your rights under applicable consumer protection laws.

Questions?

We're always happy to help.

Chapters PDX
Portland, Oregon
hello@chapterspdx.com
www.chapterspdx.com